houston auto repair

MS Lauren Edwards was great. Awesome customer service.

I just wanted to share my experience with Driver's. I visited Friday for an inspection and a quick check on my AC. This ended up taking over 2 1/2 hours. I woke up the next morning to a dead battery and called a local mechanic to check it out. He told me the mechanic who worked on my car had not properly reconnected the battery after looking at the AC component. After jumping the battery, I thought all was well. It wasn't until a few hours later that I realized my brake lights remained on, even after turning off my car. I took it to another mechanic down the street, who realized that part of the brake pedal switch had been completely broken during the inspection performed by the Driver's mechanic. Unbeknownst to me, my brake lights were on from the moment I left Driver's, staying on overnight and draining the battery, then remaining on throughout the day. A simple inspection performed by the Driver's mechanic ended up costing me over $100 in additional diagnostic/repair work. While I understand that mistakes can be made, I am very disappointed with my overall experience.

Customer service was great. Jonathan was knowledgeable about my concerns and addresssd them immediately. The pricing was decent and the package they offered was unbeatable. I highly recommend this place.

Lauren was an excellent help!

Very unprofessional, I called in to make sure they are taking in vehicles for state inspection and they said it was going to be 2:30 minutes, I was ok with and went into drop of the vehicle and they wouldn’t take the my car and lady at the front desk has a bad attitude and she can’t even lie . If they don’t want to do state inspection they should have said so over the phone .. only reason I went there is because I live two blocks from the their shop ! Never coming back to this place .. wish they treated everyone equally irrelevant of what service they are getting ! I had a good experience in the past and this ruins it for the entire Drivers brand !

Excellent customer service!!

I don't remember the gentleman's name that helped me but he was extremely polite, knowledgeable, and very professional. Y'all have made a new repeat customer because I will be back! Top notch service! Highly Recommend!!! Thank you 🙂

It was a pleasure working with this team. The car was fixed to perfection. Highly recommended!

Que es un taller muy eficiente, honesto y brindan un servicio super rápido.

I love taking my car to Driver's Auto they are always polite and do great work for my car. I highly recommend them.