5
Driver's Auto Repair - Humble W. Lake Houston Pkwy

Linda was amazing!! She kept me updated throughout the day on the progress of my car and made sure I got the best deal for the repairs. Her customer service was top notch and she is a great asset to your company.

1
Driver's Auto Repair - Humble W. Lake Houston Pkwy

Never have I been witness to a blantant level of disrespect as was my experience this morning. The manager, Santa Claus, would not acknowledge me until I addresses him. The issue was a concern I had about a stripped oil filter cap, and the charge for labor in replacing it. I was fine with paying for the replacement cap. My issue was that that I had brought my car to change the oil here the last three times and that they responsible for overtightening the part. The technician and the front counter staff were respectful and attentive, as was I. I understood her points, but I asked to speak with the corporate office for further conversation. She said she would speak with them and see if there's anything else that could be done. Santa Claus came out and told her that if he doesn't like it, he could do it himself and started to walk away. I told Santa Claus that it was rude not addressing me. He proceeded to tell me to leave. I shared with the employees how sorry I was that they worked with him. If he had this level of disrespect for me, I can't even imagine how he was with them. The reason I call him Santa Clause is because when I asked for his name, he stated it was SANTA CLAUSE.

5
Driver's Auto Repair - Houston Briar Forest

Awesome customer service. 😊👌🏽

5
Driver's Auto Repair - Houston Briar Forest

They were friendly, efficient and did a great job. Very pleased and would definitely use again.

5
Broadway St.

Fast and easy inspection. 15 minutes!

5
Driver's Auto Repair - Houston Briar Forest

Lauren is great! I mean absolutely an awesome person!! Talk about customer service to it’s finest! She’s caring and patient. She will go out her way to see that the customer is informed, and taken care of. If you come here, ask for Lauren! She will ensure that you’re taken care of! You will leave satisfied and at peace. And not to mention, they have a great team of experts. If your car has a problem, they’ll fix it for sure! I always know that I’m in good hands.

2
Driver's Auto Repair - Houston Briar Forest

I came to do alignment and it took almost 5hours to get it done and once I picked the car up it wasn’t aligned, it was actually worse. I had to come back to fix it again. The times are not clear and information either. The mechanic that did the second alignment was very professional though.

Thanks for letting us know about your recent experience. We would like to help resolve your concerns. Please send your contact information to [email protected]

- Driver's Auto Repair - Houston Briar Forest
2
Broadway St.

Friendly and professional service, I have used them a few times, but my most recent visits prompted this review. First, I had a headlight that wasn’t working and when I brought it in it was. They wanted 60$ to look at it, stating they had to remove the bumper. I declined and had a friend look at it and the bulb just needed to be reseated. Bumper was not removed. Second, my car was making a noise while turning so I brought it in. They correctly and quickly identified the issue, and luckily the noisy part was under warranty elsewhere. I then got a diagnostic charge of $160! More than double most other places. Even the price he pulled up for the part was more expensive. Buyer beware.

Thank you for letting us know about your recent experience and we are sorry to hear it wasn't to your satisfaction. The regional manager will be in contact with you in 24-48 hours to help resolve your concerns.

- Broadway St.
5
Driver's Auto Repair - Houston Briar Forest

Jonathan and Lauren were amazing. They did speedy and professional work, helped with pricing and were attentive to helping me get back on the road expeditiously. I will use them any time I’m in the area.

4
Driver's Auto Repair - Cypress

Thorough and timely service, very reasonable price!

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