Driver's Auto Repair - Humble W. Lake Houston Pkwy
I have used Driver's Auto Repair in the past to get my State Inspection and it has been quick and easy. I made a reservation for today at 3:00, waited for my time and arrived about 15 minutes early. I was informed that it would be about an hour and a half wait. I explained that I had a reservation and the guy at the counter said that it would still be the same wait. I explained that I thought a reservation would 'reserve' a slot in their bay and a tech to do the work. He explained that they take walk-ins and if they fill all the bays then I must wait. Another employee came in hearing the last part of the conversation and confirmed the same story. I of course left my Driver's Auto flyer behind (I'd rather pay $7 more and deal with folks who know how to take care of customers), and let them know they lost a repeat customer! What is the point of making a reservation if you must wait for anybody who simply walked in ahead of your appointed time?
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- Driver's Auto Repair - Humble W. Lake Houston Pkwy